Find answers to common questions about Magic Advent Calendar, calendar doors, email notifications, newsletters, and plugin functionality.
General Questions
Calendar doors become available according to the calendar’s configured start date and the corresponding door number.
Future doors remain locked until their scheduled opening date.
Check your calendar settings and WordPress timezone if a door opens earlier or later than expected.
Yes. Previously available doors remain accessible, except for participation features with additional restrictions, such as giveaways.
Magic Advent Calendar remembers opened doors using your browser’s local storage.
This information is stored locally in the visitor’s browser. It may be different on another device or browser.
Yes. Enable Test Mode in your calendar settings or start at 1.10.26 / 1.11.26.
Authorized users can preview and test future doors without making them available to regular visitors.
Important: Test submissions may create real participation records and trigger emails.
Email Notifications
Magic Advent Calendar sends emails through WordPress using wp_mail().
If emails are not arriving:
Check the recipient’s spam folder.
Verify the recipient email address.
Make sure email notifications are enabled in your calendar settings.
Check whether your hosting provider supports outgoing emails.
Consider configuring an SMTP plugin for more reliable delivery.
Yes. Magic Advent Calendar Pro allows you to customize the participant email subject and message in the calendar’s Email settings.
You can also use placeholders to personalize the content.
Yes. Enable Admin Notifications in your calendar’s Email settings and specify the recipient email address.
Newsletter Integrations
A pending status means that the contact has not yet completed the Double Opt-In confirmation process.
The participant must confirm their subscription using the link in the confirmation email.
Mailchimp may not send another Double Opt-In email when a contact is already marked as pending.
Submitting the form again does not guarantee that another confirmation email will be sent.
Participants should check their inbox and spam folder for the original confirmation email.
Why aren’t Brevo confirmation emails arriving?
Check your Brevo configuration, including the API key, Double Opt-In template, and relevant list settings.
Also check the spam folder and allow some time for email delivery.
No. Newsletter consent is optional and independent of giveaway or quiz participation.
Visitors can participate without subscribing to a newsletter.
Giveaways & Quizzes
Magic Advent Calendar includes duplicate-entry prevention to help prevent multiple submissions using the same email address for the same giveaway.
Giveaway participation is limited to the scheduled opening day.
After that day, the giveaway is no longer open for new entries.
No. Only Multiple Choice questions are automatically validated.
Free Text answers are stored with the participation record and can be reviewed in the WordPress dashboard.
Open the participant management area in your WordPress dashboard.
You can review entries, quiz answers, and available newsletter information.
Display & Caching
Why aren’t my calendar changes visible?
Your website or browser may be displaying a cached version of the calendar.
Try the following:
Clear your WordPress caching plugin’s cache.
Clear any server-side or CDN cache.
Refresh the page.
Test the calendar in a private browser window.
Check the configured calendar start date and your WordPress timezone under Settings → General.
If your website uses caching, ensure that the calendar is not serving outdated content.
Magic Advent Calendar uses responsive layouts that adapt to different screen sizes.
The arrangement of calendar doors may change depending on the selected layout and available screen width.
Licensing
Pro-only features become unavailable until the license is renewed.
Your existing calendar content and settings are preserved, and Free features remain available.
No. Existing calendar and door content is preserved, allowing you to regain access to Pro functionality after renewing your license.
Still Need Help?
If you cannot resolve an issue using this documentation, contact Magic Advent Calendar support and include your WordPress version, plugin version, and a description of the problem.